About Us
Graceway Infrastructure & Services Pvt. Ltd. is one of Pune’s leading Internet Service Providers (ISPs) and Multi-System Operators (MSO). It is a Private Limited firm which operates on the Class ‘B’ license for ISP provided by the Department of Telecommunications (DOT) in Maharashtra & Goa.
Graceway also provides leased-line services, along with home and commercial broadband services, to major multinationals with their regional offices in the vicinity. We have ties with various local operators in PCMC, as well as in areas around PCMC, that control the connections in their individual localities.
Graceway is an upsurging and emerging company in this industry with a vision to provide our consumers with ease of access to the world of internet and a user-friendly service system. We pride ourselves with the positive feedback received due to our commitment to accessibility, support and extensive efforts to accommodate the customized needs of our customers. Graceway’s vision is to be a single point access provider, bringing into residential and workspaces an intersected world of information, accessibility, entertainment and services.
Our mission is to build our reputation and excel by providing increased accessibility and user-friendly services and support in the community. Graceway aims to deliver amplified and improvised customer experience through innovative strategies and enhanced technology and a well-trained and skilled
1. Integrity: At Graceway, we value honest and best possible outcomes for the customers. We believe in incorporating a model at our organization that focuses on amplifying an atmosphere of strong ethical values and earnest practices in everything we do. Our motto is to build a system that incorporates and executes the best of methods and operations, that will make our brand stand out for its ethical stronghold.
2. Commitment to Quality Service: Our approach is anticipatory and preventive to ensure that the customer experiences seamless supply of internet connectivity. We practice our commitment to provide enhanced quality of services through round the clock network monitoring, usage of high quality network devices, regular feedback initiatives and similar actions to obviate any hassles that may impede our customers’ satisfaction.
3. Customer Centric Approach: We practice a solution-focused approach to maximize customer satisfaction and create a thriving environment for our customers through the provision of skilled customer support. Our Support system design has multiple escalation levels in place to elevate any recurrent customer tickets and to address grievances, to provide a hassle-free customer experience. We believe in ‘A Happy customer is the greatest advertisement.’
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