About Graceway | Trusted ISP in Pune

Graceway Infrastructure & Services Pvt. Ltd.

Graceway Infrastructure & Services Pvt. Ltd. is one of Pune’s leading and trusted Internet Service Provider (ISP). GISPL is a Private Limited firm that operates on the Class ‘B’ license for ISP provided by the Department of Telecommunications (DOT) in Maharashtra & Goa. Graceway is currently operational in Pune District and expanding its network around Maharashtra.

Graceway provides Internet Leased-Line Solutions, Fiber Broadband for Home & SOHO (Small Office - Home Office Solution) along with other Telecom Solutions.

Our Parent Company - Dhanraj Group

At Graceway, we are proud to be a part of the esteemed Dhanraj Group. Founded in 1993 by Shri. Dhanaji Ramchandra Shinde, the Dhanraj Group is a Pune-based conglomerate that has made a significant impact in various sectors. With a strong presence in the market, the group's mission is to provide high-quality products and services that consistently exceed customer expectations.

The Dhanraj Group operates across diverse industries, including real estate, telecom infrastructure, telecom services, farm automation, and green energy. Their commitment to excellence is evident in the wide range of offerings they provide. Under the visionary leadership of Shri. Dhanaji Ramchandra Shinde, the group has experienced remarkable growth and expansion.

Led by a team of experienced professionals, the Dhanraj Group brings a wealth of knowledge and expertise to its operations. Their focus on innovation, quality, and customer satisfaction has been instrumental in their success. As a subsidiary of the Dhanraj Group, Graceway inherits these values and strives to deliver exceptional services to our valued customers.

Our Vision

Graceway is an upsurging and emerging company in this industry with a vision to provide our consumers with ease of access to the world of internet and a user-friendly service system. We pride ourselves with the positive feedback received due to our commitment to accessibility, support and extensive efforts to accommodate the customized needs of our customers. Graceway’s vision is to be a single point access provider, bringing into residential and workspaces an intersected world of information, accessibility, entertainment and services.

Our Mission

Our mission is to build our reputation and excel by providing increased accessibility and user-friendly services and support in the community. Graceway aims to deliver amplified and improvised customer experience through innovative strategies and enhanced technology and a well-trained and skilled.

Our Values

Integrity: At Graceway, we value honest and best possible outcomes for the customers. We believe in incorporating a model at our organization that focuses on amplifying an atmosphere of strong ethical values and earnest practices in everything we do. Our motto is to build a system that incorporates and executes the best of methods and operations, that will make our brand stand out for its ethical stronghold.

Commitment to Quality Service: Our approach is anticipatory and preventive to ensure that the customer experiences seamless supply of internet connectivity. We practice our commitment to provide enhanced quality of services through round the clock network monitoring, usage of high quality network devices, regular feedback initiatives and similar actions to obviate any hassles that may impede our customers’ satisfaction.

Customer Centric Approach: We practice a solution-focused approach to maximize customer satisfaction and create a thriving environment for our customers through the provision of skilled customer support. Our Support system design has multiple escalation levels in place to elevate any recurrent customer tickets and to address grievances, to provide a hassle-free customer experience. We believe in ‘A Happy customer is the greatest advertisement.’